Federated Services
Project Management
IT Infrastructure
Federated Services
Project Management
IT Infrastructure
Federated Services
Project Management
IT Infrastructure
Federated Services
Project Management
IT Infrastructure
The Why
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management.
As the lead UX designer and Business Analyst, I used user-centered design principles to create a solution that improves efficiency, mobile usability, and system integration, while empowering users, cutting costs, and promoting growth.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023 - 2025
The Why
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023 - 2025
The Why
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management.
As the lead UX designer and Business Analyst, I used user-centered design principles to create a solution that improves efficiency, mobile usability, and system integration, while empowering users, cutting costs, and promoting growth.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023 - 2025
The Why
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023 - 2025
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We emphasize user-centered features that enhance workflow and engagement, including role-specific dashboards, a mobile-first task list with clear actions, and a dynamic permissions system for secure data access.
These elements utilize modern UX/UI trends to create an intuitive, efficient platform that supports real-time insights and better service delivery.
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We emphasize user-centered features that enhance workflow and engagement, including role-specific dashboards, a mobile-first task list with clear actions, and a dynamic permissions system for secure data access.
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We emphasize user-centered features that enhance workflow and engagement, including role-specific dashboards, a mobile-first task list with clear actions, and a dynamic permissions system for secure data access.
These elements utilize modern UX/UI trends to create an intuitive, efficient platform that supports real-time insights and better service delivery.
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We emphasize user-centered features that enhance workflow and engagement, including role-specific dashboards, a mobile-first task list with clear actions, and a dynamic permissions system for secure data access.
Workflow & Task Automation
Integrated the platform deeply with Hubspot CRM and Business Central, automating data synchronization for project statuses, client contact info, and invoicing, visualized through integrated UI components like status badges and sync indicators.
Workflow & Task Automation
Integrated the platform deeply with Hubspot CRM and Business Central, automating data synchronization for project statuses, client contact info, and invoicing, visualized through integrated UI components like status badges and sync indicators.
Workflow & Task Automation
Integrated the platform deeply with Hubspot CRM and Business Central, automating data synchronization for project statuses, client contact info, and invoicing, visualized through integrated UI components like status badges and sync indicators.
Workflow & Task Automation
Integrated the platform deeply with Hubspot CRM and Business Central, automating data synchronization for project statuses, client contact info, and invoicing, visualized through integrated UI components like status badges and sync indicators.
Role-Based Personalized Dashboards
Role-specific dashboards that show each user group the most relevant workflows and information, like technicians' site visits and tasks, and project managers' project updates and analytics.
Role-Based Personalized Dashboards
Role-specific dashboards that show each user group the most relevant workflows and information, like technicians' site visits and tasks, and project managers' project updates and analytics.
Role-Based Personalized Dashboards
Role-specific dashboards that show each user group the most relevant workflows and information, like technicians' site visits and tasks, and project managers' project updates and analytics.
Role-Based Personalized Dashboards
Role-specific dashboards that show each user group the most relevant workflows and information, like technicians' site visits and tasks, and project managers' project updates and analytics.
Field Service Mobile Task Management
A mobile-first, step-by-step task list featuring clear action buttons, progress indicators, and inline photo/signature uploads utilizing contemporary UX/UI trends like minimalism, ample whitespace, and gesture-based navigation.
Field Service Mobile Task Management
A mobile-first, step-by-step task list featuring clear action buttons, progress indicators, and inline photo/signature uploads utilizing contemporary UX/UI trends like minimalism, ample whitespace, and gesture-based navigation.
Field Service Mobile Task Management
A mobile-first, step-by-step task list featuring clear action buttons, progress indicators, and inline photo/signature uploads utilizing contemporary UX/UI trends like minimalism, ample whitespace, and gesture-based navigation.
Field Service Mobile Task Management
A mobile-first, step-by-step task list featuring clear action buttons, progress indicators, and inline photo/signature uploads utilizing contemporary UX/UI trends like minimalism, ample whitespace, and gesture-based navigation.
Real-time Task Analysis & Visualization
Enables project managers to quickly review images submitted by field service workers after task completion, providing instant access to visual documentation for efficient assessment of work quality and progress.
Real-time Task Analysis & Visualization
Enables project managers to quickly review images submitted by field service workers after task completion, providing instant access to visual documentation for efficient assessment of work quality and progress.
Real-time Task Analysis & Visualization
Enables project managers to quickly review images submitted by field service workers after task completion, providing instant access to visual documentation for efficient assessment of work quality and progress.
Real-time Task Analysis & Visualization
Enables project managers to quickly review images submitted by field service workers after task completion, providing instant access to visual documentation for efficient assessment of work quality and progress.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
Challenges
Challenges
Challenges
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
Hypothesis
Hypothesis
Hypothesis
Hypothesis
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
The Process
Platform Transformation Process
Stakeholder engagement through interviews and surveys gathers insights for the design process, resulting in user personas and a stakeholder map. A system audit reviews the Quickbase platform to identify limitations and prioritize redesigns, producing an audit report and data flow diagrams.
The design process turns user needs into functional requirements for MVP delivery, focusing on intuitive architecture through sketching and wireframing. Subsequent phases develop high-fidelity prototypes, conduct usability testing, and offer documentation and support for successful implementation.
The Process
Platform Transformation Process
Stakeholder engagement through interviews and surveys gathers insights for the design process, resulting in user personas and a stakeholder map. A system audit reviews the Quickbase platform to identify limitations and prioritize redesigns, producing an audit report and data flow diagrams.
The Process
Platform Transformation Process
Stakeholder engagement through interviews and surveys gathers insights for the design process, resulting in user personas and a stakeholder map. A system audit reviews the Quickbase platform to identify limitations and prioritize redesigns, producing an audit report and data flow diagrams.
The design process turns user needs into functional requirements for MVP delivery, focusing on intuitive architecture through sketching and wireframing. Subsequent phases develop high-fidelity prototypes, conduct usability testing, and offer documentation and support for successful implementation.
The Process
Platform Transformation Process
Stakeholder engagement through interviews and surveys gathers insights for the design process, resulting in user personas and a stakeholder map. A system audit reviews the Quickbase platform to identify limitations and prioritize redesigns, producing an audit report and data flow diagrams.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
I used the data to create user personas and journey maps, highlighting needs, frustrations, and workflows to guide the design.
Existing System Audit
I reviewed the Quickbase system, found issues like complexity and data gaps, and used these insights to guide the redesign.
Workflow Mapping & Integrations
I used a questionnaire to gather high-level insights from stakeholders across locations, which helped identify common goals and informed our discovery meetings.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
Based on our research, we collaborated with the Nissan team to develop three proto-personas to serve as user examples for the workflows and mockups.
Existing System Audit
I reviewed the Quickbase system, found issues like complexity and data gaps, and used these insights to guide the redesign.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
I used the data to create user personas and journey maps, highlighting needs, frustrations, and workflows to guide the design.
Existing System Audit
The team simplified the app’s user flows for key tasks based on feedback, making it easier and quicker to use and improving user satisfaction.
Workflow Mapping & Integrations
A pre-kickoff questionnaire was sent to the Nissan team to quickly understand their project goals, challenges, and potential solutions within the short timeline.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
I used the data to create user personas and journey maps, highlighting needs, frustrations, and workflows to guide the design.
Existing System Audit
I reviewed the Quickbase system, found issues like complexity and data gaps, and used these insights to guide the redesign.
Workflow Mapping & Integrations
I used a questionnaire to gather high-level insights from stakeholders across locations, which helped identify common goals and informed our discovery meetings.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Starting with low-fidelity sketches, I developed wireframes that prioritized clarity. Multiple design explorations tested different visual layouts aligned with current UI trends.
IA
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Design Exploration
After understanding user needs, the team simplified the app’s key tasks, making it more intuitive and boosting user satisfaction.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Based on our research, we collaborated with the Nissan team to develop three proto-personas to serve as user examples for the workflows and mockups.
IA
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Starting with low-fidelity sketches, I developed wireframes that prioritized clarity. Multiple design explorations tested different visual layouts aligned with current UI trends.
AI Opportunities
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Design Exploration
After understanding user needs, the team simplified the app’s key tasks, making it more intuitive and boosting user satisfaction.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Starting with low-fidelity sketches, I developed wireframes that prioritized clarity. Multiple design explorations tested different visual layouts aligned with current UI trends.
IA
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Design Exploration
After understanding user needs, the team simplified the app’s key tasks, making it more intuitive and boosting user satisfaction.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
I outlined testing strategies with success metrics and recruited representative users.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Handoff & Documentation
I prepared detailed UI specifications, style guides, and interaction notes, facilitating developer walkthroughs.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
Based on our research, we collaborated with the Nissan team to develop three proto-personas to serve as user examples for the workflows and mockups.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
I outlined testing strategies with success metrics and recruited representative users.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Handoff & Documentation
I prepared detailed UI specifications, style guides, and interaction notes, facilitating developer walkthroughs.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
I outlined testing strategies with success metrics and recruited representative users.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Handoff & Documentation
I prepared detailed UI specifications, style guides, and interaction notes, facilitating developer walkthroughs.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
Goals & KPIs
Goals & KPIs
Goals & KPIs
Goals & KPIs
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
This project exemplifies how integrating design thinking and user-centered design with agile development can transform complex, bloated legacy systems into streamlined, scalable solutions tailored to diverse user needs.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
This project exemplifies how integrating design thinking and user-centered design with agile development can transform complex, bloated legacy systems into streamlined, scalable solutions tailored to diverse user needs.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
This project exemplifies how integrating design thinking and user-centered design with agile development can transform complex, bloated legacy systems into streamlined, scalable solutions tailored to diverse user needs.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
This project exemplifies how integrating design thinking and user-centered design with agile development can transform complex, bloated legacy systems into streamlined, scalable solutions tailored to diverse user needs.
