IT Infrastructure
Federated Services
Project Management
Optimizing Operations for Federated Service Solutions
Automotive
Federated Services
Project Management
Optimizing Operations for Federated Service Solutions
IT Infrastructure
Federated Services
Project Management
Optimizing Operations for Federated Service Solutions
Automotive
Federated Services
Project Management
Optimizing Operations for Federated Service Solutions
The Project
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management. As the lead UX designer and Business Analyst, I utilized user-centered and iterative design principles to create a tailored solution that enhances operational efficiency, mobile usability, and system integration, empowering users, reducing costs, and supporting sustainable growth.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023-2024
The Project
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management. As the lead UX designer and Business Analyst, I utilized user-centered and iterative design principles to create a tailored solution that enhances operational efficiency, mobile usability, and system integration, empowering users, reducing costs, and supporting sustainable growth.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023-2024
The Project
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management. As the lead UX designer and Business Analyst, I utilized user-centered and iterative design principles to create a tailored solution that enhances operational efficiency, mobile usability, and system integration, empowering users, reducing costs, and supporting sustainable growth.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023-2024
The Project
Optimizing Operations for Federated Service Solutions
Federated Service Solutions, a WBENC-certified global provider serving clients like Lowe’s and Bed Bath & Beyond, sought to modernize its outdated and costly Quickbase platform by developing a scalable web app for improved project and technician management. As the lead UX designer and Business Analyst, I utilized user-centered and iterative design principles to create a tailored solution that enhances operational efficiency, mobile usability, and system integration, empowering users, reducing costs, and supporting sustainable growth.
My Role
Product Designer — Visual, Interaction, User Research, User Flows, Prototyping, Market Research, Business Analysis, Stakeholder Alignment
Team
Mahkelon Morris, Project MGMT
Phu Nguyen, Developer
Thanh Le, Developer
Cuong Do Quoc, Developer
Tuc Nguyen, Developer
Timeline
San Francisco, Detroit, Hanoi
2023-2024
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We focus on key user-centered features that optimize workflow and engagement. These include role-specific dashboards tailored to each user’s needs, a mobile-first, step-by-step task list with clear actions and visual cues, and a dynamic permissions system that ensures secure and appropriate data access. These design elements leverage contemporary UX/UI trends to create an intuitive, efficient platform that supports real-time insights and improved service delivery.
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We focus on key user-centered features that optimize workflow and engagement. These include role-specific dashboards tailored to each user’s needs, a mobile-first, step-by-step task list with clear actions and visual cues, and a dynamic permissions system that ensures secure and appropriate data access. These design elements leverage contemporary UX/UI trends to create an intuitive, efficient platform that supports real-time insights and improved service delivery.
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We focus on key user-centered features that optimize workflow and engagement. These include role-specific dashboards tailored to each user’s needs, a mobile-first, step-by-step task list with clear actions and visual cues, and a dynamic permissions system that ensures secure and appropriate data access. These design elements leverage contemporary UX/UI trends to create an intuitive, efficient platform that supports real-time insights and improved service delivery.
Highlights - Key Design Decisions
User-Centric Objectives Alignment
We focus on key user-centered features that optimize workflow and engagement. These include role-specific dashboards tailored to each user’s needs, a mobile-first, step-by-step task list with clear actions and visual cues, and a dynamic permissions system that ensures secure and appropriate data access. These design elements leverage contemporary UX/UI trends to create an intuitive, efficient platform that supports real-time insights and improved service delivery.
Workflow & Task Automation
The platform boosts customer retention, optimizes EV inventory, and provides data insights for better dealership decision-making.
Workflow & Task Automation
The platform boosts customer retention, optimizes EV inventory, and provides data insights for better dealership decision-making.
Workflow & Task Automation
The platform boosts customer retention, optimizes EV inventory, and provides data insights for better dealership decision-making.
Workflow & Task Automation
The platform boosts customer retention, optimizes EV inventory, and provides data insights for better dealership decision-making.
Role-Based Personalized Dashboards
The dashboard provides dealership-wide EV performance metrics, including sales, customer satisfaction, and trends, with customizable KPIs and options to share reports.
Role-Based Personalized Dashboards
The dashboard provides dealership-wide EV performance metrics, including sales, customer satisfaction, and trends, with customizable KPIs and options to share reports.
Role-Based Personalized Dashboards
The dashboard provides dealership-wide EV performance metrics, including sales, customer satisfaction, and trends, with customizable KPIs and options to share reports.
Role-Based Personalized Dashboards
The dashboard provides dealership-wide EV performance metrics, including sales, customer satisfaction, and trends, with customizable KPIs and options to share reports.
Field Service Mobile Task Management
Quick visualizations illustrating battery performance and expected degradation under different lease durations, enhancing customer understanding of long-term vehicle viability.
Field Service Mobile Task Management
Quick visualizations illustrating battery performance and expected degradation under different lease durations, enhancing customer understanding of long-term vehicle viability.
Field Service Mobile Task Management
Quick visualizations illustrating battery performance and expected degradation under different lease durations, enhancing customer understanding of long-term vehicle viability.
Field Service Mobile Task Management
Quick visualizations illustrating battery performance and expected degradation under different lease durations, enhancing customer understanding of long-term vehicle viability.
Real-time Task Analysis & Visualization
Identifies at-risk customers, provides real-time battery diagnostics, proactive alerts, and charging insights to enhance maintenance and customer engagement.
Real-time Task Analysis & Visualization
Identifies at-risk customers, provides real-time battery diagnostics, proactive alerts, and charging insights to enhance maintenance and customer engagement.
Real-time Task Analysis & Visualization
Identifies at-risk customers, provides real-time battery diagnostics, proactive alerts, and charging insights to enhance maintenance and customer engagement.
Real-time Task Analysis & Visualization
Identifies at-risk customers, provides real-time battery diagnostics, proactive alerts, and charging insights to enhance maintenance and customer engagement.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
The Problem
Platform Modernization
Federated Service Solutions needed a new, scalable system to replace their outdated, costly Quickbase platform that was hard to use on mobile and slowing down their service.
Challenges
Challenges
Challenges
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
01
Multi-User Role Management
Designing a system that gives different user types tailored access, balancing visibility and security so users see only relevant data.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
02
Managing Complex Workflows
Designing an intuitive process for managing work orders, including multiple visits and site-specific tasks, to simplify project management.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
03
Streamlining Customer Interaction
Creating an interface that allows customers to view and customize project details and technician info while controlling what data they access.
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
04
Accurate Documentation & Approvals
Creating a straightforward system for uploading, reviewing, and approving deliverables and signed documents efficiently
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
05
Ensuring Secure Role-Based Permissions
Implementing precise permissions so users can perform their tasks without risking critical project data or security breaches.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
06
Enabling Mobile Field Access
Developing a mobile-friendly version allowing on-site technicians to view tasks, upload documents, and update statuses on the go.
Hypothesis
Hypothesis
Hypothesis
Hypothesis
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
By designing a modern, scalable web platform with streamlined workflows, mobile-first capabilities, and intuitive interfaces, we can significantly improve user experience for technicians, enhance operational efficiency, and reduce maintenance costs for Federated Service Solutions.
The Process
Platform Transformation Process
The design process involved stakeholder research. Visual mapping, iterative wireframing, developing a scalable UI system, usability testing, and thorough documentation to transform a complex, outdated platform into an intuitive, user-centered solution.
The Process
Platform Transformation Process
The design process involved stakeholder research. Visual mapping, iterative wireframing, developing a scalable UI system, usability testing, and thorough documentation to transform a complex, outdated platform into an intuitive, user-centered solution.
The Process
Platform Transformation Process
The design process involved stakeholder research. Visual mapping, iterative wireframing, developing a scalable UI system, usability testing, and thorough documentation to transform a complex, outdated platform into an intuitive, user-centered solution.
The Process
Platform Transformation Process
The design process involved stakeholder research. Visual mapping, iterative wireframing, developing a scalable UI system, usability testing, and thorough documentation to transform a complex, outdated platform into an intuitive, user-centered solution.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
I used the data to create user personas and journey maps, highlighting needs, frustrations, and workflows to guide the design.
Existing System Audit
I reviewed the Quickbase system, found issues like complexity and data gaps, and used these insights to guide the redesign.
Workflow Mapping & Integrations
I used a questionnaire to gather high-level insights from stakeholders across locations, which helped identify common goals and informed our discovery meetings.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
Based on our research, we collaborated with the Nissan team to develop three proto-personas to serve as user examples for the workflows and mockups.
Existing System Audit
I reviewed the Quickbase system, found issues like complexity and data gaps, and used these insights to guide the redesign.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
I used the data to create user personas and journey maps, highlighting needs, frustrations, and workflows to guide the design.
Existing System Audit
The team simplified the app’s user flows for key tasks based on feedback, making it easier and quicker to use and improving user satisfaction.
Workflow Mapping & Integrations
A pre-kickoff questionnaire was sent to the Nissan team to quickly understand their project goals, challenges, and potential solutions within the short timeline.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Discovery
Huge component library
I talked to stakeholders through interviews, surveys, and inquiries to understand their needs, then created maps and plans to focus on shared goals.
User Research & Personas
I used the data to create user personas and journey maps, highlighting needs, frustrations, and workflows to guide the design.
Existing System Audit
I reviewed the Quickbase system, found issues like complexity and data gaps, and used these insights to guide the redesign.
Workflow Mapping & Integrations
I used a questionnaire to gather high-level insights from stakeholders across locations, which helped identify common goals and informed our discovery meetings.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Takeaway
Through this, we learned that early stakeholder involvement was crucial to uncover hidden needs and build trust, ensuring the project was rooted in real user challenges from the start.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Starting with low-fidelity sketches, I developed wireframes that prioritized clarity. Multiple design explorations tested different visual layouts aligned with current UI trends.
IA
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Design Exploration
After understanding user needs, the team simplified the app’s key tasks, making it more intuitive and boosting user satisfaction.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Based on our research, we collaborated with the Nissan team to develop three proto-personas to serve as user examples for the workflows and mockups.
IA
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Starting with low-fidelity sketches, I developed wireframes that prioritized clarity. Multiple design explorations tested different visual layouts aligned with current UI trends.
AI Opportunities
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Design Exploration
After understanding user needs, the team simplified the app’s key tasks, making it more intuitive and boosting user satisfaction.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Conception
Huge component library
Using insights from workflow maps and stakeholder input, I designed user flows for critical tasks. Iterating with stakeholders, these flows minimized complexity and optimized task sequences.
Wireframes
Starting with low-fidelity sketches, I developed wireframes that prioritized clarity. Multiple design explorations tested different visual layouts aligned with current UI trends.
IA
I organized the platform’s content into a logical structure—creating site maps and process diagrams—to facilitate intuitive navigation and information retrieval.
Design Exploration
After understanding user needs, the team simplified the app’s key tasks, making it more intuitive and boosting user satisfaction.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Takeaway
Designing clear flows taught us that simplifying processes directly boosts user confidence and speeds up task completion.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
I outlined testing strategies with success metrics and recruited representative users.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Handoff & Documentation
I prepared detailed UI specifications, style guides, and interaction notes, facilitating developer walkthroughs.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
Based on our research, we collaborated with the Nissan team to develop three proto-personas to serve as user examples for the workflows and mockups.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
I outlined testing strategies with success metrics and recruited representative users.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Handoff & Documentation
I prepared detailed UI specifications, style guides, and interaction notes, facilitating developer walkthroughs.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Prototype & Test
Huge component library
To ensure consistency and scalability, I crafted a comprehensive UI kit and design system, with reusable components and style guides.
Usability Testing Planning
I outlined testing strategies with success metrics and recruited representative users.
Demos & Review
I conducted stakeholder demos and gathered feedback to refine prototypes. Iterative reviews helped align visual design and interactions with user needs.
Handoff & Documentation
I prepared detailed UI specifications, style guides, and interaction notes, facilitating developer walkthroughs.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
Takeaway
Building this system reinforced the idea that strong design foundations improve development efficiency and create a cohesive user experience as the system evolves.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
The Results
Enhanced User Efficiency
The new platform improves usability, cuts costs, simplifies data management, and seamlessly integrates with Hubspot and Business Central, enabling faster deployment and better workflows.
Additionally, seamless integration with Hubspot and Business Central enhances workflows, project tracking, and communication, all enabled by its quick and flexible deployment.
Goals & KPIs
Goals & KPIs
Goals & KPIs
Goals & KPIs
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
01
Adoption & User Engagement
Increase active user engagement by 40% in 6 months with mobile-friendly onboarding, and speed up task completion by 25% by streamlining workflows and reducing errors.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
02
Operational & Cost Metrics
Within 12 months, reduce operational delays by 20% with real-time updates, and cut costs by 30% by switching to a scalable custom web app for faster growth.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
03
Data & System Performance
Increase data accuracy and reporting by 35% and maintain 99.5% system uptime through improved data validation and optimized backend architecture for reliable analytics.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
04
Strategic & Business Impact
In 18 months, enhance growth with a flexible platform and increase client satisfaction by 15% with a user-friendly system.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
(Update, need content)This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
(Update, need content)This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
(Update, need content)This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
The Takeaways
Design-Driven Transformation
This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
(Update, need content)This project demonstrates how thoughtful, user-centered design combined with agile development transforms complex, legacy systems into flexible, scalable tools—driving operational excellence and supporting organizational growth.
